Refund and Returns Policy

Last updated: 16 October 2026

30-day returns

If a bag is not right, you can return it within 30 days of delivery for a refund or exchange. We inspect every return before issuing a refund.

Condition

  • The item must be unused and in the same condition you received it.
  • Original packaging, dust bag and any tags must be included.
  • Keep your order number or proof of purchase.

What we cannot accept

  • Items returned more than 30 days after delivery.
  • Items showing signs of use, scratches, stains or stretched leather.
  • Monogrammed or otherwise personalised pieces, unless faulty.
  • Final Sale items marked as non-returnable at checkout.
  • Gift cards.

How to start a return

  1. Email support@tailnivo.shop with your order number and the reason for the return.
  2. We confirm within two business days and send you the return address and instructions.
  3. Pack the item securely and ship it back. We recommend a tracked service.
  4. Once it arrives and passes inspection, we process the refund.

Refunds

Refunds are issued to the original payment method within 5 business days of inspection. Your bank or card issuer may take a further 5–10 business days to show the credit. Original shipping charges are not refunded unless the item was faulty or we shipped the wrong item.

Who pays return shipping

  • Faulty, damaged or incorrect item — we cover return shipping and send a replacement or a full refund.
  • Change of mind — you cover return shipping. We recommend a tracked service, as we cannot refund items lost in transit.

Exchanges

We are happy to exchange for another colour, size or style, subject to availability. If the replacement costs more we invoice you the difference; if it costs less we refund the difference.

Damaged or faulty items

Report damage or a fault within 7 days of delivery, with photographs. Faults that appear later are covered by our two-year warranty against manufacturing defects. Wear and tear, accidental damage and misuse are not covered.

Cancellations

You can cancel an order at any time before it ships. Once tracking has been issued, the return process above applies. Email us as soon as possible — we are usually quick to catch orders before they leave the studio.

Contact

Tailnivo
Email: support@tailnivo.shop
We answer every email within one business day, Monday to Friday.