Privacy Policy

Last updated: 16 October 2026

1. Who we are

Tailnivo (“we”, “us”) operates tailnivo.shop. This policy explains what personal information we collect, why we collect it, and what rights you have over it. For any privacy question, contact us at support@tailnivo.shop.

2. What we collect

Order information — name, billing and shipping address, email, phone number, and the items you buy.
Payment information — handled by our payment providers. We never store full card numbers on our servers.
Account information — email address and password hash, if you create an account.
Technical information — IP address, browser and device type, pages viewed, and referring site.
Communications — emails, contact form submissions and support messages.

3. Why we use it

To process and ship your orders, and to handle returns, exchanges and repairs.
To send order confirmations, shipping updates and, where you have opted in, marketing emails.
To prevent fraud and abuse, and to meet tax and accounting obligations.
To improve the site, our product range and our service.

We rely on performance of a contract to process your orders, your consent for marketing emails, and legitimate interest for fraud prevention and site analytics.

4. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and measure site traffic. You can clear or block cookies in your browser settings; blocking the essential ones will stop the cart and checkout from working.

5. Who we share it with

We do not sell your personal information. We share it only with service providers who need it to do a specific job:

Payment processors — to take payment and handle refunds.
Shipping carriers and fulfilment partners — to deliver your order.
Email and analytics providers — to send transactional mail and understand site usage.
Professional advisers and authorities — where we are legally required to disclose.

6. International transfers

Our store is operated from China and our service providers may process data in other countries. Where data leaves your region we put contractual safeguards in place and require providers to protect it to at least the standard described here.

7. How long we keep it

Order records are kept for as long as tax and accounting rules require. Marketing contact details are kept until you unsubscribe. Account data is kept until you ask us to delete it.

8. Your rights

Depending on where you live you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent for marketing at any time. To exercise any of these, email support@tailnivo.shop. We respond within 30 days, and you will not be treated differently for exercising your rights.

9. Notice to California residents

Under the CCPA/CPRA, California residents may request disclosure of the categories and specific pieces of personal information we have collected, request deletion or correction, and opt out of the “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are defined by the CPRA. To make a request, email us at the address above.

10. Children

Our store is not intended for children under 16 and we do not knowingly collect their personal information.

11. Security

We use HTTPS across the site, restrict access to order data, and work only with established payment providers. No method of transmission is completely secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest revision. Material changes will be announced on this page.

13. Contact

Tailnivo
Email: support@tailnivo.shop
[Registered company name and address to be confirmed]